NZPost Tracking is a joke in this day and age, Scanned once then gets lost within the cumbersome system until potentially gets delivered. Honestly currently NZost are misleading customers when referring to Tracked Post, Tracking is not fit for purpose intended, inferior and inadequate, falsely advertised as tracked when only scanned twice. Claim procedures are hideous as well!!!!

Currently when I use Track and Trace the only details which are provided are the Pick-up time and date and the delivered date ! Where is the information on currently in transit to a depot, ourt for delivery, AOC etc ????

Is it possible to give each courier a GPS device and then use that to give an accurate whereabouts? I mean, look at all this technology we currently have. We have to put it to some use.

[New Zealand Post internal feedback]

So that I can easily and quickly scan down the page and see which parcels have successfully been delivered and which are in progress, or not yet left the building.

[Feedback from New Zealand Post user testing]

Users find the user message confusing, but further more they don't know what to do if there is an error. I need a call to action - "so there's a problem, what do I do now". Point them to contact number, chat, more help etc.

Packages get delivered and it doesn't say where to.

Courier post tracking send parcels. I need the destination shown in attempting to find homes for the under ticketing bill that arrive.

I could add a link to the postcode finder from ecommerce app so that as people fill in their address they can jump to the postcode finder and the fields are pre-filled. Even better would be an API that returns the postcode so they don't have to leave the app.

Difficult to read some of the information, especially for not very computer savvy users, quite a bit of text going on in the result so difficult to find key information straight away.

Could be resolved by another suggestion of using icons/colours for parcel statuses for quick scanning.

In Australia, they use Mail2Day which alerts the PO box holders when they get new post. I don't get post often and then will get heaps so this functionality would help those like myself.

As a wedding photographer I often send multiple albums in one trip to the post shop. My receipt gives me a list of tracking numbers but no way to tell which is which.

As they have recorded where the parcel is going this could be listed next to the tracking number automatically.

This would be a huge hit with trademe dealers

A leave at the door button would be great so I don't have to try to get to my local post shop during office hours.

A courier instruction feture would be great so you can advise the courier with more precision but I think this woudl be easier to implement

NZ post website says to get things for Easter one needed to send by 18th. Done but hasn't been received & with no Sat delivery won't be before Easter - very disappointed we did right thing by getting sent on time so why hasn't been received? What's the point of dates if they meaningless. Will have to tell disappointed family members on Easter Sun don't have for them because NZ post didn't deliver.

I receive a number of parcels that do not even leave the post shop. I simply receive a card with "for postal security reasons" ticked. The postie when questioned never even loads the package for delivery. Shouldn't a company that is paid for a service, provide said service? instead i have to spend more time and money in driving to the Post Office to claim my goods, which i paid to be delivered to my house in the first place. Other courier companies sub-contract where necessary to get goods delivered.

I have sent 3 parcels to china but the tracking system has not acknowledged any of them - HELP